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Title: | Factors Affecting Emotional Labour among Nursing Officers |
Authors: | Kailasapathy, Pavithra Pereira, M |
Keywords: | Education Level Emotional Labour Personality Work Hours Work Values |
Issue Date: | 2018 |
Publisher: | 13th International Research Conference on Management and Finance, 2018 |
Citation: | Pereira, M. and Kailasapathy, P. (2018) Factors Affecting Emotional Labour among Nursing Officers, 13th International Research Conference on Management and Finance |
Abstract: | The purpose of this study is to extend the understanding on antecedents of emotional labour. along with the initial identification of the fact that some nurses in government hospitals in Sri Lanka do not display emotional labour, the relationship between Type-A/B personality, work hours, work values, educational level and the three dimensions of emotional labour (surface acting, deep acting and expressions of naturally felt emotions) were tested using data collected from 134 nursing officers of few government hospitals in Sri Lanka. The results illustrate that Type-A personality and work hours are positively related with surface acting and Type-B personality and work values are negatively related with surface acting. Type-A personality is negatively related with deep acting and work hours are negatively related with both deep acting and expressions of naturally felt emotions. Moreover, Type-B personality and work values are positively related with deep acting and expressions of naturally felt emotions. Implications are to enhance the quality of nursepatient relationships. Further it was identified that hospitals should consider the work hours and personality of the nurses. |
URI: | http://archive.cmb.ac.lk:8080/xmlui/handle/70130/5090 |
Appears in Collections: | Department of Human Resources Managements |
Files in This Item:
File | Description | Size | Format | |
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Pereira & Kailasapathy IRCFMF 2018 Proceeding.pdf | 695.83 kB | Adobe PDF | View/Open |
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