Please use this identifier to cite or link to this item: http://archive.cmb.ac.lk:8080/xmlui/handle/70130/267
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dc.contributor.authorKaluarachchi, S.P.-
dc.date.accessioned2011-10-06T11:48:24Z-
dc.date.available2011-10-06T11:48:24Z-
dc.date.issued2009-
dc.identifier.citationKaluarachchi, S.P. (2009). Successful TQM Implementation in Sri Lankan Public Hospitals. Annals of Business Administrative Science, 8, 55–74. https://doi.org/10.7880/abas.8.55en_US
dc.identifier.urihttp://archive.cmb.ac.lk:8080/xmlui/handle/70130/267-
dc.identifier.urihttps://doi.org/10.7880/abas.8.55-
dc.description.abstractThe study reported in this paper examines how the TQM implementation efforts of a Sri Lankan public hospital were accomplished alongside an attempt to change its culture. The study revealed that the change in the cultural values of the hospital occurred as a result of the implementation of Japanese 5S-based TQM activities. However, it was the democratic leadership and communication of the CEO that functioned as the intermediating factor for this change. The CEO’s personal values created and maintained an ideal type communication with the different employee categories for the successful integration of TQM activities. Further, the study revealed that the selected national cultural values of Sri Lanka did not constrain the democratic leadership values of the CEO.en_US
dc.language.isoenen_US
dc.subjectdemocratic communication by the CEO-
dc.subjectJapanese 5S-based TQM activities-
dc.subjectSri Lankan cultural values-
dc.subjectSri Lankan public hospitals-
dc.subjectTQM implementation-
dc.titleSuccessful TQM Implementation in Sri Lankan Public Hospitalsen_US
dc.typeResearch paperen_US
Appears in Collections:Department of Management & Organization Studies

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