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http://archive.cmb.ac.lk:8080/xmlui/handle/70130/1423
Title: | Patient satisfaction survey in a Sri Lankan Hospital. |
Authors: | Tennakoon, S |
Issue Date: | 1990 |
Citation: | MD (Community Medicine) |
Abstract: | The general objective of the study was to explore patient satisfaction.The specific objectives were to determine group variations of patient satisfaction to examine the relationship between satisfaction and patient attributes; and to compare the variations in patient satisfaction of the paediatirc unit children's mothers before and after a staff training programme. The findings revealed high levels of patient satisfaction to medical treatment,nursing care, doctor patient commuication and friendliness of the medical and nursing staff; exception being the work performance of the minor employees.Patient satisfaction was not found to be influenced by education,income,residence, type of admission and length of hospital stay of the respondents. |
URI: | http://archive.cmb.ac.lk:8080/xmlui/handle/70130/1423 |
Appears in Collections: | Masters Theses - Postgraduate Institute of Medicine |
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