Please use this identifier to cite or link to this item: http://archive.cmb.ac.lk:8080/xmlui/handle/70130/1423
Title: Patient satisfaction survey in a Sri Lankan Hospital.
Authors: Tennakoon, S
Issue Date: 1990
Citation: MD (Community Medicine)
Abstract: The general objective of the study was to explore patient satisfaction.The specific objectives were to determine group variations of patient satisfaction to examine the relationship between satisfaction and patient attributes; and to compare the variations in patient satisfaction of the paediatirc unit children's mothers before and after a staff training programme. The findings revealed high levels of patient satisfaction to medical treatment,nursing care, doctor patient commuication and friendliness of the medical and nursing staff; exception being the work performance of the minor employees.Patient satisfaction was not found to be influenced by education,income,residence, type of admission and length of hospital stay of the respondents.
URI: http://archive.cmb.ac.lk:8080/xmlui/handle/70130/1423
Appears in Collections:Masters Theses - Postgraduate Institute of Medicine

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